Shipping Policy for YouGo Label LTD

Effective Date: 23-08-2023

At YouGo Label LTD, we strive to provide a smooth and reliable shopping experience, ensuring that your purchases are delivered promptly. This Shipping Policy outlines the available shipping options, costs, delivery times, and other important procedures related to shipping.

1. Shipping Methods and Costs

We offer the following shipping options:

• Standard Shipping (UK): Free for all UK buyers, included in the product price.

• Express Shipping (UK): Additional charges apply for faster delivery. The cost will be calculated and displayed at checkout.

• International Shipping: Additional charges apply for deliveries outside the UK. Costs vary depending on the destination and will be calculated at checkout.

2. Shipping Times

• Standard Shipping (UK): Estimated delivery time is 3 to 5 working days.

• Express Shipping (UK): Next-day delivery (1 working day) is available for orders placed before the cut-off time. Orders placed after the cut-off time will be processed the following business day.

• International Shipping: Estimated delivery time is 3 to 10 working days, depending on the destination and customs clearance times.

3. Order Processing Time

All orders are processed within 1 to 2 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• You will receive a notification with a tracking number via email once your order has been dispatched, allowing you to monitor the delivery status.

4. Tracking Information

Once your order has been shipped, you will receive an email containing a Royal Mail tracking number. You can use this number to track your package on the Royal Mail website. For international orders, tracking information may be available through the local postal service once the package enters the destination country.

5. Shipping Restrictions

We currently ship both domestically (within the UK) and internationally. Please be aware of the following:

• International Customers: You are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. These fees are not included in our shipping cost and must be paid upon delivery.

• Shipping Restrictions: Certain destinations may have restrictions on shipping due to local regulations. If your location has any restrictions, we will notify you during the checkout process or via email.

6. Lost or Delayed Packages

If your package is lost or delayed beyond the expected delivery time, please contact our customer service team at [Insert Customer Service Email]. We will work to locate your package and keep you informed on the status.

• Delays Due to Customs or External Factors: We are not responsible for delays caused by customs processing, weather disruptions, or other external factors beyond our control.

7. Returns Related to Shipping

We offer a 30-day return policy on eligible items. Please ensure the following conditions are met:

• Items must be unused, in their original packaging, and with all original tags and documentation.

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

• Returns must be authorized by our customer service team. Please contact us at [Insert Customer Service Email] with your order number to receive return authorization and instructions.

To complete a return:

• Securely pack the item in its original packaging.

• Include any tags, documentation, or accessories received with the item.

• Ship the package back to us using a reliable shipping method. We recommend choosing a tracked service for your peace of mind.

8. International Shipping & Customs

For international orders, the following applies:

• Customs Duties and Fees: International customers are responsible for any customs duties, import taxes, or other fees levied by their local authorities. These charges are not included in the shipping costs and must be paid by the recipient upon delivery.

• Customs Clearance: Customs clearance procedures may cause delays beyond our original delivery estimates. We advise checking with your local customs office for information on potential fees and clearance times.

9. Refunds and Exchanges

Once we receive and inspect your returned item, we will notify you via email regarding the outcome. Provided the item meets our return conditions, you may opt for:

• Refund: The refund will be processed using the original payment method. Please note that processing fees may apply, and original shipping charges (for express or international shipping) are non-refundable.

• Exchange: If you prefer, you can exchange the returned item for another product of equal or lesser value, subject to availability.

Contact Us

For further information or assistance with shipping, returns, or other aspects of your order, please reach out to us at:

• Email: yougolabel@gmail.com

By making a purchase through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We reserve the right to modify this policy at any time, and any changes will be posted on our website.